questions & answers

Question: My mom recently took her car in for brake change..she even supplied the breaks..left her name and phone number and said she would be back at 4pm to pick it up..she goes back to pick it up and the bill is $590..they did all her rotars too.which she is not disputing she might of needed them..but noone from the comoany called her and asked her if she wanted this extra work done..and now she is stuck with this $590 bill she wasnt expecting..jus went in for brakes

Answer: Your mother would need to look at the paperwork she signed with the shop and see if in that agreement there was a statement that they would do any other work that was necessary related to the brakes.  If the rotors were damaged and needed to be replaced the shop may have deemed it necessary as this is a component of brakes and could be construed as part of the service. Brake pads are a cheaper, more often replaced part. If they are not maintained well enough the brake pad will wear down to the metal shoe and that will grind against the rotor causing damage. Rotors are a more expensive part of a car than a brake pad.

Depending on the agreement she may be responsible for the work. If the agreement did not specify then she may be able to dispute the work and not have to pay for the labor.  She would likely still need to pay for the part. She may wish to speak to an attorney about her options.